This page was automatically generated as a starting template only. It does not constitute legal advice. Review and update all policies with a qualified professional before accepting orders.
Frequently asked questions
Orders are typically processed within 1–2 business days (excluding weekends and holidays). Delivery time depends on your location and the shipping method selected at checkout, and you’ll receive a confirmation email once your order ships.
If you need to start a return or refund request, submit a request as soon as possible after delivery. Eligibility, timeframes, and item-condition requirements are listed in our Refund and Returns Policy.
When your order ships, we’ll email you a shipping confirmation with a tracking link. You can also check your order status from your account (if you created one) using the same email you used at checkout.
International availability can vary by destination and carrier restrictions for fragrance products. If your country is supported, you’ll see available shipping options and rates at checkout; if not, the destination may be temporarily unavailable.
Contact us as soon as you notice an issue and include your order number plus photos of the package and items (if applicable). Our support team will review the details and help with the next steps, such as a replacement, reshipment, or refund review.
